Refunds available for products damaged during transport to the point of not being fit for purpose.
Due to the delicate nature of our product, we kindly ask that you ensure you order the correct skin/burner for your specific BBQ model. Each skin/burner is carefully hand-packed with great attention to detail to ensure it arrives in perfect condition.
Please note, due to the large size of the shipping box and the associated costs, as well as the potential impact on product integrity during transit, we are unable to offer refunds on items due to incorrect ordering. Therefore we kindly ask you to ensure you have ordered the correct burner for your BBQ. If you wish to clarify the shape of your BBQ, please reach out to our team and we can assist you.
Thank you for your understanding.
